Refund Policy

At Ogasabu-store, we want you to feel confident about your purchase.

Returns & Refunds

Due to hygiene and safety reasons, used or opened skincare products are not eligible for return or refund.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, and we’ll be happy to assist with a replacement or refund.

Eligible Refunds

You may be eligible for a refund or replacement if:

You received a damaged or defective item

You received the wrong product

In these cases, please email us with your order number and clear photos of the issue.

Processing Refunds

Once approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Non-Refundable Situations

We do not offer refunds for:

Opened or used products

Change of mind

Incorrect address provided by the customer

Orders marked as delivered by the carrier

Contact Us

If you have any questions or concerns, please contact us at:
📧 support@yourbrand.com

We’re always here to help.