Refund policy
30-Day Easy Returns
At ogasabu.shop, your satisfaction is our top priority. We are committed to ensuring you have a wonderful shopping experience. However, we understand that occasionally an item might not meet your expectations. That's why we offer a straightforward, hassle-free return process to make things right.
Return Policy Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at leo-ogasabu@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at leo-ogasabu@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leo-ogasabu@outlook.com.
Return Window:
You have 30 days from the date you receive your order to initiate a return. Items returned outside this period may not be eligible for a refund or exchange.
Condition of Returned Items:
To qualify for a return, your item must be unused and in the exact condition you received it. Products must be returned in their original packaging, complete with all original tags, accessories, instructions, and documentation.
Easy Returns Process:
We aim to make returning your item as effortless as possible. Simply reach out to our dedicated customer support team for assistance, or you can initiate the return process directly through our online returns portal (when available).
Return Shipping Costs
Defective or Incorrect Products:
If you received a defective, damaged, or incorrect item due to our error or issues caused during shipping, we take full responsibility. ogasabu.shop will cover all return shipping costs, ensuring you incur no additional expense.
Customer Remorse (Change of Mind):
If the return is due to customer choice—such as purchasing the wrong item, changing your mind, or an incorrect fit—the customer will bear the return shipping expenses.
Please note:
- Shipping costs paid at the time of purchase are non-refundable
- Actual return shipping fees will be deducted from your refund
- There is an additional $10 restocking fee for all returns due to customer remorse (change of mind)
How to Initiate a Return
Step 1 — Contact Us:
Email our customer service team at leo-ogasabu@outlook.com with your order number and the reason for your return. Our team will promptly provide you with detailed return instructions and a return authorization number.
Step 2 — Pack Your Item Securely:
Carefully pack the item in its original packaging, ensuring all accessories, tags, instructions, and paperwork are included. Clearly label the package with your return authorization number as provided by our team.
Step 3 — Send Your Package Back:
Drop your securely packaged item at your nearest shipping carrier location as instructed in your return authorization email. We strongly advise retaining proof of shipping until your return has been fully processed.
Refund Process
Inspection of Returned Items:
Upon receiving your returned item, our team will carefully inspect it to ensure it meets our stated return criteria. Please allow 3–5 business days for this inspection to take place once your return is received.
Issuing Refunds:
Once your item passes inspection, we will immediately process your refund. Refunds will be issued to your original payment method. Depending on your bank or payment provider, please allow around 7 business days for the refund to reflect on your statement.
Exchanges
We gladly accommodate exchanges for alternative products. Simply contact our support team with your request, and we'll guide you through a quick and seamless exchange process.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned.
Non-returnable items are clearly indicated on their product pages.
Please carefully check the product details before completing your purchase.
Used products cannot be returned.
Free Returns
Under some circumstances or during certain promotional periods, we may offer free returns.
This offer is only available within the USA and will be clearly noted when applicable.
Additional Support & Information
For any further questions or assistance, please contact our customer support team directly.
Contact Information:
Store Name: ogasabu.shop
Address: [INSERT RETURN ADDRESS] (not a return address unless instructed; do NOT send returns here)
Email: leo-ogasabu@outlook.com
Customer Service Hours: Monday to Friday, 9:00 AM – 8:00 PM (EST)
We strive to respond to all inquiries within 12 hours.
Thank you for choosing ogasabu.shop!